Notice of Privacy Practices
Explain My Labs
Notice of Privacy Practices
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Effective Date: January 2026
THIS NOTICE DESCRIBES HOW HEALTH RELATED INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Introduction
Explain My Labs is committed to protecting the privacy of information you submit to our platform. This information may include identifiable health information that you voluntarily provide, such as laboratory test results, diagnoses, medications, symptoms, clinical notes, and related materials.
Explain My Labs is a software based platform and is not a HIPAA covered entity or business associate. However, we voluntarily follow privacy practices modeled on healthcare industry standards, including principles reflected in the Health Insurance Portability and Accountability Act of 1996.
Our Responsibilities
We are required by applicable law to maintain the privacy and security of the health information you provide.
We are required to provide this Notice describing our legal duties, privacy practices, and your rights regarding the health information you submit.
We are required to notify affected individuals in the event of a breach involving unsecured personal information as required by applicable law.
Health information is stored electronically and may be subject to electronic disclosure. We are required to abide by the terms of this Notice currently in effect.
How We May Use or Disclose Information
We may use or disclose your information to operate the platform, provide requested services, and for other purposes permitted or required by law. The following describes the ways we may use and disclose health information about you.
We will not use or disclose information outside these purposes without your written authorization, except as permitted by law. If you provide authorization and later revoke it, we will honor that revocation for future uses and disclosures to the extent we have not already taken action in reliance on it.
Uses and Disclosures
Platform Services: We use your health information to provide the services you request, including processing your lab results, generating explanations, and responding to your inquiries.
Payment Related Activities: We may use or disclose health information in connection with billing, payment processing, or related activities when applicable to your use of the platform.
Platform Operations: We may use health information for internal operations including quality assurance, audits, security monitoring, system maintenance, and business planning activities necessary to operate the platform.
Service Providers and Contractors: We may disclose health information to third party vendors and service providers who perform services on our behalf, provided those parties are bound by confidentiality obligations consistent with this Notice.
Individuals Involved in Your Care: We may disclose health information to individuals you identify as involved in your care or who you designate as your personal representative, to the extent you have authorized such disclosure.
Legal and Regulatory Requirements: We may disclose health information when required by law, including in response to court orders, subpoenas, administrative orders, or other legal processes.
Law Enforcement and Legal Proceedings: We may disclose health information to law enforcement officials or in connection with legal proceedings as permitted or required by applicable law.
Research Activities: We may use or disclose health information for research purposes when appropriate safeguards are in place and such use is permitted by applicable law or approved through a proper review process.
De-Identified Information: We may create and use de-identified information that does not identify you individually, consistent with applicable standards, for analytics, product improvement, and other lawful purposes.
Incidental Uses
Certain incidental disclosures may occur as a byproduct of otherwise permissible uses and disclosures. We maintain reasonable administrative, technical, and physical safeguards designed to minimize incidental disclosures and protect the privacy and security of your health information.
State Law
When applicable state law imposes requirements that are more protective of health information than federal law, we comply with the more protective state law. Residents of certain states may have additional rights or protections beyond those described in this Notice.
Your Rights
Right to Access Information: You have the right to inspect and obtain a copy of the health information we maintain about you. To request access, submit a written request to our Privacy Contact. We will respond within a reasonable time and may charge a reasonable cost-based fee for copies.
Right to Request Amendment: You have the right to request that we amend health information about you that you believe is incorrect or incomplete. We may deny your request under certain circumstances and will notify you of any denial in writing.
Right to Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your health information. This right applies to disclosures made for purposes other than platform services, payment, and operations, and to disclosures we are required to track under applicable law.
Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your health information. We will consider your request, but are not required to agree to all restrictions. If we agree to a restriction, we will honor it except in emergency situations.
Right to Confidential Communications: You have the right to request that we communicate with you about your health information in a specific way or at a specific location. We will accommodate reasonable requests.
Right to Obtain a Copy of This Notice: You have the right to obtain a paper copy of this Notice at any time, even if you have agreed to receive it electronically. You may request a copy by contacting us at the information provided below.
Right to Revoke Authorization: If you have provided written authorization for a use or disclosure of your health information, you may revoke that authorization in writing at any time, except to the extent we have already taken action in reliance on the authorization.
Complaints and Contact
If you believe your privacy rights have been violated, you may file a complaint with Explain My Labs by contacting our Privacy Contact at: Explain My Labs, Privacy Office, Culver City, CA, Email: privacy@roseadvisorsgroup.com.
You may also file a complaint with the applicable state or federal regulatory authority. Explain My Labs will not retaliate against you in any way for filing a complaint.
To exercise any of your rights described in this Notice, please submit a written request to our Privacy Contact. We will confirm receipt of your request and respond within the timeframe required by applicable law.
Changes to This Notice
We reserve the right to amend this Notice at any time. We will post the revised Notice on our platform with an updated effective date. Revisions will apply to all health information we maintain, including information created or received before the revision.