HIPAA Notice

Effective Date: April 6, 2026

Explain My Labs is not a medical provider and does not provide medical advice, diagnosis, or treatment.

This page explains how Explain My Labs approaches the handling of health related information using HIPAA aligned safeguards. It is intended to provide transparency about our practices and should be read together with our Privacy Policy and Terms of Service.

1. Our Role

Explain My Labs provides educational summaries, trend views, and informational tools based on user provided lab and health information. We are not a hospital, physician practice, health plan, or healthcare clearinghouse.

2. HIPAA Aligned Safeguards

We apply safeguards aligned with the principles of HIPAA to help protect the confidentiality, integrity, and availability of health related information submitted to the service. These safeguards may include:

Encryption in transit and at rest where appropriate
Role based and restricted access controls
Authentication and secure system design
Logging, monitoring, and security review processes
Reasonable administrative, technical, and physical protections

3. How Health Information Is Used

Health related information may be used to provide the service, generate educational explanations and summaries, improve the user experience, maintain security, respond to support requests, and comply with legal obligations.

4. Data Sharing

We do not sell health related information. We may share information only with vendors or service providers that help us operate the service, when legally required, or when necessary to protect the rights, safety, security, and integrity of users or the platform.

5. Retention and Deletion

Health related data is generally retained while your account is active or until you request deletion. You may request deletion at any time by emailing help@explainmylabs.co. Data in active systems will be deleted within 30 days of a valid request, and encrypted backup copies may remain for up to 60 days before automatic deletion or overwrite.

6. Questions

If you have questions about this HIPAA Notice or how we handle health related information, contact us at help@explainmylabs.co.